Find out how to cancel Non-public Web Entry and get a refund

Private Internet Access (PIA) comes with among the greatest pricing of any VPN, and infrequently does not really feel like a funds service. I say “usually” as a result of, sadly, it does generally really feel such as you get what you pay for with PIA. Whereas I am engaged on seeing what settings iron out the kinks, the actual fact is that PIA does not all the time depart you with the web speeds you want for on a regular basis use.

For those who’ve discovered PIA unreliable, you might wish to know easy methods to finish your subscription, get a refund and commerce as much as a extra secure VPN service. Right here, I will clarify easy methods to cease your subscription from renewing, get your a refund and delete your account (if you wish to go that far).

Find out how to flip off auto-renewal for PIA

Like with most VPNs, the usual solution to cancel PIA is to cease your subscription from renewing on the finish of the present fee interval. Whether or not you have signed up for one month, one yr or three years, you may get to maintain utilizing the VPN till that point expires. This is the method to observe.

1. In a desktop or cellular internet browser, go to privateinternetaccess.com. Click on Login on the high of the display screen.

2. Enter your account username and password. You may be taken to your shopper management panel. It ought to robotically load on the Subscription Overview tab, however test the left-hand column to verify.

3. Beneath the username for the subscription you wish to cancel, discover the “subsequent billing” heading, then click on the Flip off auto-renewal hyperlink.

4. You may get a message attempting to persuade you to not cancel. Click on Flip off auto-renewal once more, this time on the bottom-left of the window.

5. Give a cancellation cause. Be happy to click on “I’ve another excuse,” then enter one letter and click on Proceed with cancellation.

6. Lastly, the location will provide to attach you with tech assist as a substitute of cancelling. Maintain the road and click on Flip off auto-renewal as soon as extra.

After preventing by all that, you must get affirmation that your account will not renew when the billing interval expires. You’ve got now bought the remainder of the time period to search for a brand new VPN.

Observe that in the event you first obtain PIA from the Google Play Retailer or Apple App Retailer, you’ll have bought your subscription immediately by the app. On this case, your subscription will probably be managed by the app retailer you purchased it by, and you may must go there to cancel. Simply open your profile, tab the subscriptions heading and scroll down to seek out PIA.

Find out how to delete your PIA account

For those who’re sure that you simply’re carried out with PIA, you might wish to go the additional mile and delete your account altogether. You are able to do this by submitting a assist ticket. Go to helpdesk.privateinternetaccess.com, scroll all the way down to the underside of the web page and click on on Contact Us beneath the Assets heading (close to the center of the web page).

Write a transparent, direct message. Be happy to make use of the above screenshot for instance. To get assist sooner, you may as well use stay chat — simply go to the principle PIA web site, then click on the button on the bottom-right that reads Want Assist? Chat with us! This can get consideration in your case immediately, however you may must defeat an AI assistant first.

Find out how to get a refund from PIA

PIA solely offers refunds throughout the first 30 days after buy. For those who’re inside that window and need your a refund, begin by cancelling auto-renewal, then ship a assist ticket or contact stay chat as described within the earlier part. Say you’re requesting a full refund beneath the money-back assure. Persist with your weapons, as they’re going to most likely attempt to persuade you to not go.

PIA options

For those who nonetheless want a VPN after cancelling PIA — and also you virtually definitely do in the event you ever go browsing — Engadget has a listing of the best VPNs that will help you with comparability buying. As a fast abstract, Proton VPN is the all-around greatest service. ExpressVPN is costly, however offers you nice speeds and wonderful app design. For those who want persistently quick speeds each time, go along with Surfshark.