Google says a technical concern prompted some customers’ Maps Timeline information to be deleted

After weeks of some Google Maps customers reporting that their Timelines had been wiped of all of the locations they’ve visited, as noticed by 9to5Google earlier this month, Google has confirmed that some customers’ information was deleted and is, in some instances, unrecoverable. In an announcement to , Google spokesperson Genevieve Park stated, “We briefly skilled a technical concern that prompted the deletion of Timeline information for some folks.” Solely customers who had backups turned on will be capable to restore their Timelines, in response to the assertion.

Google not too long ago information, and backups don’t look like on by default. To allow them, it’s important to go into Your Timeline within the Maps app and replace the settings from the cloud icon there. The incident prompted some customers to lose years’ price of location historical past. And whereas some who had backups enabled previous to the difficulty have stated they had been capable of restore their Timeline information, others on stated they weren’t capable of get all of it again even after importing their backups.

This text initially appeared on Engadget at https://www.engadget.com/apps/google-says-a-technical-issue-caused-some-users-maps-timeline-data-to-be-deleted-214358403.html?src=rss

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